Shipping & returns
PLAID/DEKEN: All orders are processed within 4-5 business days.
If a plaid is out of stock, you can still buy it in presale and we will send it as soon our stock is refilled.
PILLOW: Please note that our pillows are handmade and have to be made once an order is made.
It can take up to 2 weeks to get your item ready. You will receive a message once your order is shipped and on its way.
Orders are not shipped or delivered on weekends or holidays. Pease contact us if your order is urgent:
Info@emmaterweduwe.com, and we will try to do our best.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
All our prices are indicated in Euros (€). Please keep in mind that for now, we offer a free pickup Gent, Belgium.
Shipping to other places in Belgium costs 12 euros.
We ship to other countries in Europe: Austria, Czech Republic, Denmark, Finland, France, Germany,
Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switerland & United Kingdom.
(shipping in these European countries are depending on the location, starting from 15euros shipping costs).
For all other destinations please contact us: firstname.lastname@example.org
RETURNS & REFUNDS
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will as soon as possible notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or orginal method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.